08 July, 2008

Hello O2 Broadband, farewell BT!

So, some of you may have read my earlier blog article about my troubles with BT broadband and in particular their homehub. In May, BT sent me a 3rd homehub and for a while it appeared to work better but on my return from 2 weeks holiday overseas, I went to use the internet and it was soooooooo slooooooooow! In fact when I measured the speed, it was less than 100kb/sec - now that isn't Broadband! Anyway, there is good news, O2 have now unbundled my exchange and today my connection went live. Since O2 uses ADSL2+ technology, I was expecting a speed increase and I wasn't disappointed, double what I was getting on a good day with BT 4MB/sec and 3 times the upload speed at 1MB/sec - a major improvement. In addition, I am also going to save £240 on my broadband connection this year which is fantastic. The process of moving was also very painless, having signed up O2 kept in touch with me via text message all the way through the process, they gave me a date for the router to arrive (and it did!), they gave me a date for the connection to be swapped (and it was!) - a great customer experience - in just over a week I have moved from BT. So, I recommend it to you all and if you are an O2 customer you get a discount on the subscription which can't be bad.

1 comments:

Mutant said...

Agreed on O2's customer service - it's stunning just how good they are.

And then the broadband itself is so much faster - not to mention cheaper - than the service we migrated from, and its a clear win / win.

We were with Virgin since 2002, eighteen pounds a month for an 8MB that was rarely 8MB, more often 2BM. The first week of October without warning we were "upgraded" and our service went down. On October 12th we were told we'd be down until October 30th, at which point we'd be given an ETA for the restoration of service.

We asked for a MAC code, got it and switched to O2 in six days.

16MBs, getting 14.5MB sustained, and all for ten quid a month.

Good job O2!